We dispatch for Deluxe Taxi, which means all calls come in to the Burlington Taxi central location and we dispatch trips to both Burlington and Deluxe drivers. The goal: faster more efficient service for our mutual customers.
Only our multi-passenger vans can pick up at Pearson. Our taxis are restricted by licensing at Pearson International Airport.
Phone: 905 333-3333
Online: www.booktaxi.ca
By distance: One to six Passengers:
*Wheelchair Accessible Taxi Rates are the same as our standard rates
*Flat Rates available
Response times vary depending on time of day and location. Generally, you can expect us at your location within 5-20 minutes of calling from anywhere in Burlington. When you book a taxi, just ask the dispatcher for the average waiting time. Our dispatch system is constantly re-calculating waiting time. Our average waiting time is 12 minutes.
If you book a taxi in advance, you can expect the taxi to arrive within ten minutes of the booking time. For example, if you book at taxi for 10 am, the taxi may arrive as early as 9:50 am or as late as 10:10 am. Please remember this does not include rush hour, holidays or bar rush. We aim to arrive as soon as possible but there are times when weather, traffic, events or unforeseeable obstacles challenge our timing. Please be patient. Our drivers are trying their best to deliver you in the safest, quickest most pleasant way possible.
Anywhere you want to go.
If you are booking a taxi to get to the airport, please take into consideration the actual driving time, add the airport recommendation of getting there early (ie) 1 and a half hour early for domestic flights and 2 hours for international flights, and also add another ½ hour to hour for a safety margin. Check with your local airline or airport for suggested preparation time.
You don’t have to book in advance but we do recommend it. Advance bookings will secure transportation and make sure all the details are taken care of for your important trip.
Please give us a call. All Burlington Taxis have numbers on the back and sides of their vehicles for identification. Please have this number ready for reference when you call, as well as the time and date of significance. Any questions, concerns or feedback during regular business hours at 905.333.0077, ext. 225 or you can email us right now at customerservice@burlingtontaxi.com. We promise a response to all emails within 24 hours.
If this is an urgent concern, please call 333-3333 and speak with the manager on duty.
Tipping is a personal choice. If you receive great service, it is customary to tip 10-20% of the fare. Drivers are appreciative of your tip as a substantial part of their income. Thank you for supporting our drivers.
From its humble beginnings of four cars dispatched from the original Plains Road office, Burlington Taxi has grown to be the oldest taxi service in Burlington. Spanning over two generations, Burlington Taxi’s owner Scott Wallace will tell you, “there is no question, the secret to our longevity is the people operating this business. Every area of our organization is staffed with highly trained and skilled individuals that have been here for years, some since its inception in 1968.”
Located in the heart of the city, Burlington Taxi operates out of a 12,000 sq. foot facility which houses more than 200 drivers, dispatch, administration and mechanical personnel to serve our community.
Sometimes on the road of life you need a driver. Fast. We want to be that driver. Our new logo and tagline reflect the sense of urgency and appeal to customers who need to get somewhere – now. The informal tone is intended to speak to a diverse group of people including everyone from youth to seniors, business travellers to tourists, and to those who for some reason or another are not able to drive at the present moment.
Burlington Taxi wants to inspire our customers and colleagues with a “can-do” attitude. Together we’ll go places. We want to be a friendly partner on the road of life. When you or your things have to get somewhere, we’ll be there – ready to serve. You got places to go? Hop in. Let’s go!
Phone: 905 333-3333
Online: www.booktaxi.ca
If you are using Burlington Taxi services often, a personal or corporate account is the most convenient way to travel. There is no minimum charge for being an account holder and you will only be charged for the services you receive. See our Accounts section for more information.
Lose something? Please email our lost and found department at lostandfound@burlingtontaxi.com with the following information and we will get back to you within 24 hours:
Tips: Always get a receipt with the taxi number. Taxi numbers are the 3 digit numbers located on the front rear and rear sides. Always look behind you as you exit the taxi to check for your wallet, purse, keys, and or cell phones.
We hope you find your lost item!
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