Call Volume Will Triple: When you want to avoid the roads, most other people do as well. Our call volume typically triples during winter storms so please be patient as our drivers, dispatch & mechanical staff are working their hardest to transport you safely.
Party Season & Saturday Night Bar Rush Intensified: What do you get when you add extreme weather and Christmas party season? Extremely high demand and often extremely slow service. Everyone wants to get home from parties and bars during the 12am – 3am period. It is a chaotic scenario for our drivers and dispatch. They are working their hardest during these periods, not only to keep up with demand but to transport their passengers safely. Please keep this in mind when you are planning your event transportation during the month of December.
Avoid Rush Hour: If possible, try to book your taxi outside of Rush hour (7-9:30 a.m). Not only are we getting people to the office, many people don’t realize we are also getting children to school. Booking a taxi outside of rush hour will allow us to provide you with the best service possible.
Assume Major Traffic Delays: We can guarantee that roads will be slow with Winter Storms. From snow plows and salt trucks, to cautious drivers, and accidents there is always something that slows traffic down. Please plan accordingly to allow yourself more than double the time to get to your destination. Call our dispatch for advance booking suggestions.
GPS Emergency Button – In case of emergency, this feature immediately identifies the location of the vehicle to our dispatch centre, allowing a call to police or other taxis to provide assistance.
In-Car Cameras – To protect our customers and drivers, photos are taken as the passenger enters and exits the vehicle. Our cameras also records and monitors driving habits 24 hours a day. Photos may be submitted to police if required.
G Force Triggers – Burlington Taxi has a zero tolerance for aggressive driving behaviour and thanks to G Force technology, we monitor hard breaking, hard accelerations, and hard left/right turns in every vehicle.
Speeding Reports –This powerful tool sends the Driver’s location and speed through the GPS unit every minute. If a Driver exceeds the speed limit, a trigger sends this information immediately to management.
It all begins with our Defensive Drivers Program that gives our drivers the critical tools they need to anticipate and respond to road conditions and other unforeseeable traffic events. All drivers complete a simulated driver evaluation by Drive Wise Canada which gives us a full report on quality of driver and driving habits. Drive Wise has assisted us in setting benchmarks for training, evaluating and improving employee driving performance.
Driver performance is monitored daily with the help of our in-car technology. The results have been extraordinary. We present real life video back to the drivers in the form of a training tool, to show how external forces such as road conditions, speed, focus, and other drivers’ impact their driving ability. These tools have demonstrated significant improvements in driver performance and accountability.
Our team of ‘Class ‘A’ mechanics work 7 days per week, including a 24 hour on-call service to make sure our vehicles are safe and sound every moment of the day. Each vehicle is proved road-worthy every six weeks with a complete mechanical examination.
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