We wouldn’t be here without our extremely hard working staff: drivers, dispatchers, mechanical team, administration and operations staff that keep this city moving 365 days a year, 24 hours a day. We are fortunate to staff close to 200 dedicated individuals, whose only objective is to get you where you need to go in the fastest, safest and most pleasant way possible.
“It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change.”
In the taxi business, the only thing you can count on is change. Every day is different. Customers. Weather. Seasonal events. Life in general. Always changing. Keeping us on our toes. As we drive our business forward, we strive to meet the challenge expressed by our old friend Charles Darwin.
Every morning our management team meets to discuss “How did we do yesterday and what can we do tomorrow to create a better experience for our clients.” We monitor how our drivers serve you. We track your need for taxis. We review how long you wait for a cab. We pinpoint service issues. We discuss. We problem solve. We implement change.
Your feedback is everything to us. Don’t be shy. If you have any questions or concerns in your travels with Burlington Taxi, please let us know. Every challenge we face creates an opportunity to improve your taxi experience.
We have enjoyed our Truly Accessible Company logo since 1995 and it has served us well. As we began developing our online booking website, we were inspired to update the look and feel of our company identity.
We want to move forward with the times and speak to our customers in a language they can relate to. Many of our customers need to get somewhere – now. We want to respond with a sense of urgency and understanding. You’ve got places to go? Hop in. Let’s go! The informal tone is intended to speak to a diverse group of people: youth to seniors, business travellers to tourists, and to those who are not able to drive at the present moment. We hope you like our new logo and tagline.
You’ll notice growing numbers of Burlington Taxis with our new look. While we would love to reface all of our vehicles at the same time, it is operationally impossible. The process will take approximately two years for the entire fleet. In the meantime, we thank you for your patience!
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