Keeping You Safe

In our cars, your safety is our highest priority. We have tools and procedures in place to ensure your safe passage when travelling with Burlington Taxi.

Driver Requirements

Criminal Checks: Burlington Taxi drivers have comprehensive, provincially-regulated criminal and vulnerable sector checks including a finger print check. These extensive checks are required for workers who may be left alone with kids. These same requirements do not apply to drivers of Ride Share companies, which is why these companies are not permitted to drive passengers under 18 years of age. Be informed and review the details at Who’s Driving You.

Driving History: Burlington Taxi Drivers need to have a clean driving record. This includes having a Valid Class G driver’s license for at least five years and no “At Fault” insurance claims for at least the last six years.

Commercial Insurance:  All Burlington Taxi vehicles have commercial coverage of up to 5 million dollars for Drivers and Passengers 365/24/7. This insurance coverage is different than that of Ride Share companies. Be informed and review the details at Who’s Driving You.

Driver Training and Development: From our Driver Training Program to our Monitor-Evaluate-Retrain process, we are constantly developing driver performance. Our real-life video training tool shows how external forces such as road conditions, speed, focus and other drivers impact their driving ability.

We monitor driver performance in real-time with the help of in-car technology (like cameras, and G force triggers), which enhances driver performance and accountability.

Vehicle Safety

GPS Emergency Button: In case of emergency, a push of a button immediately identifies the location of the vehicle to our dispatch centre who can call police or other nearby taxis for assistance.

In-Car Cameras: To protect our customers and drivers, our in car-camera takes photos as a passenger enters and exits the vehicle. In the event of an incident, we may submit photos to police. Our cameras also record and monitor driving habits 24 hours a day.

G Force Triggers: Burlington Taxi has a zero tolerance for aggressive driving behaviour. Thanks to G Force technology in our cars we can monitor hard breaking, hard accelerations, and hard left/right turns in every vehicle.

Maintenance: Our team of ‘Class ‘A’ mechanics work 7 days per week. This includes a 24 hour on-call service to make sure our vehicles are safe every moment of the day. We complete mechanical exam on our cars every six weeks to ensure they are road-worthy.